Sparkle Clean

Introduction

Sparkle Clean ("we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience when using our website or services. This Privacy Policy explains how we collect, use, and protect your personal information.

By using our website or services, you consent to the data practices described in this Privacy Policy. We may change this Privacy Policy from time to time. If we make any significant changes, we will notify you by posting a notice on our website or by sending you an email.

Information We Collect

We collect information in order to provide better services to our users and improve our business operations. The types of information we may collect include:

Personal Information

This is information that can be used to identify you directly, such as:

• Contact information (name, email address, phone number, mailing address)
• Account information (if you create an account)
• Payment information (credit card details, billing address)
• Service details (information about your home or office for cleaning services)

Non-Personal Information

This is information that cannot be used to identify you directly, such as:

• Browser and device information
• IP address
• Aggregated usage data
• Cookies and similar technologies
• General location information

How We Collect Information

We collect information in various ways, including:

• Direct Collection: Information you provide when you fill out forms on our website, create an account, purchase services, contact us, subscribe to our newsletter, or participate in surveys or promotions.
• Automated Collection: Information collected automatically through cookies and similar technologies when you use our website. This helps us understand how visitors use our site and improve the user experience.
• Third-Party Sources: We may receive information about you from third-party sources, such as business partners, marketing agencies, or service providers. We only work with partners who have appropriate data protection measures in place.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your service requests and orders
• Communicate with you about your account, services, promotions, and events
• Send you newsletters or marketing communications (with your consent)
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Protect the security and integrity of our services
• Comply with legal obligations
• For other purposes with your consent

Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agency).
• Protection of Rights: We may disclose information to protect the safety, rights, or property of Sparkle Clean, our users, or others.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

We use the following types of cookies:

• Necessary Cookies: These cookies are essential for the website to function properly.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Analytics Cookies: These cookies help us understand how visitors interact with our website.
• Marketing Cookies: These cookies are used to track visitors across websites to enable us to display relevant advertisements.

You can manage your cookie preferences through our Cookie Preferences Manager, accessible via the link in our website footer, or through your browser settings. Please note that disabling certain cookies may impact the functionality of our website.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information in certain circumstances.
• Restriction: The right to request that we restrict processing of your personal information.
• Data Portability: The right to receive your personal information in a structured, commonly used format.
• Objection: The right to object to our processing of your personal information.
• Withdraw Consent: The right to withdraw your consent at any time where we rely on your consent to process your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or damage. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us.

International Data Transfers

We are based in Canada and process information in Canada. However, some of our service providers may be located in other countries. As a result, your information may be transferred to, stored, or processed in jurisdictions that may not provide the same level of data protection as your jurisdiction. We will take appropriate steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

Third-Party Links

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of these third parties before providing any information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a notice on our website or by sending you an email prior to the changes becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Sparkle Clean
123 Cleaning Street
Toronto, ON M5V 2K7
Email: [email protected]
Phone: (416) 555-7890